Frequently asked questions
Shipping & Returns
What is the Processing and shipping timeframe?
Please allow 1-3 business days to process your order. Once order has been processed, please allow 2-8 business days for standard shipping.
What if I received a damage or wrong item?
If you receive an Item that is damaged or incorrect, you may send a Return/Refund request within the proper time frame (please see below for time frame of Return/Refund requests).
How long do I have to return an item?
You have 15 days from the date of receiving the item to contact us at firstname.lastname@example.org with your return request.
What needs to be included in a Return/refund request?
You will need to include your Name, order number, reason for request, along with a photo of the item received.
How will my refund be issued?
Your refund will be issued in the form of payment you originally submitted for the purchase.
How long does it take to receive my refund
We will notify you once the returned item is received. Most refunds take 48 to 72 business hours to show up on your account. However, some cards, depending on the bank, can take 1 to 2 billing cycles to be reflected. Check with your card company to be sure they have received the refund
What is the turnaround time for email correspondence?
Please allow 24-48 hours to receive a response from our email customer service.
What is a preorder?
How long do preorders take?
Why is my order split?
Depending on the size of your order, some items may get split into separate packaging. We aim to keep all items together, however there are cases where we are unable to uphold this preference.
Why does my custom order take longer to receive?
Why was my custom jewelry not included with my order?
If you ordered a customizable piece with any other item, you will receive two seperate shipments. Custom pieces are made to order, and require a longer processing time.